We offer a full money back guarantee if you are not entirely satisfied with your purchase. You can return your goods for a full refund within 60 days of the purchase date. Goods to be returned at your own cost.

Click here to download a printable returns slip

You will be sent your invoice by email when your order is dispatched.

If you have received faulty or incorrectly supplied products please contact us with details and our Customer Service Team will assist you and arrange for the return or replacement of the item.

International terms and conditions of sale:-

1) Any faulty products must be returned at your own cost, we will only refund the item cost.

2) You may be subject to import duties and/or taxes. All charges of this nature will be borne by the customer.

Your right to cancel - UK Customers

If you are a UK customer, you have the legal right, under the Consumer Contracts Regulations 2013 to cancel your order within 14 calendar days following your receipt of the goods. Refunds for orders cancelled under the provisions of the Consumer Contracts Regulations will be processed in accordance with your legal rights. For further information about your statutory rights, contact your local authority Trading Standards department or consumer advice centre (for example the Citizen’s Advice Bureau). If you are an international customer, please see our international returns policy below.

If you wish to cancel (or are considering cancelling) a product you have ordered from us, please be aware of the following terms that apply:

Cancelled products: If you want to cancel products that are not damaged or incorrectly supplied, then you must inform us of this within 14 calendar days following the date of receipt (by post, phone or e-mail) in accordance with the Consumer Contracts Regulations or otherwise as soon as possible. You must take reasonable care of the products that you wish to cancel and not use them. Products must be returned to us in their original packaging at your own cost. In the case of large items, collection arrangements can be made by us at your cost, which will be notified to you at the time of cancellation. You must take reasonable care to ensure that the returned goods are not damaged in transit. If you do not exercise reasonable care and the goods are damaged in transit we may make a claim against you for breach of this statutory duty.

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are obviously damaged you should note the details of any damage on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by post, phone or e-mail) within a reasonable period of time. We will require video evidence of the damage and we will then arrange for the return and/or replacement of the item.

This is not intended to be a full statement of all your rights under the Consumer Contracts Regulations. For further information about your statutory rights, contact your local Trading Standards department or Consumer Advice Centre.

Your right to withdraw — EU customers

If you are a consumer resident in the European Union, you have the legal right under EU Directive 2011/83/EU (as amended by Directive (EU) 2023/2673) to withdraw from your order within 14 calendar days of receiving your goods, without giving any reason.

How to withdraw: Please use our online withdrawal function: Withdraw Order. You do not need to create an account or log in to use this. Once you submit your withdrawal request, we will send you a confirmation by email.

Returning the goods: Once you have notified us of your withdrawal, you must return the goods to us within 14 days. Goods must be returned at your own cost, in their original packaging where possible, and in the condition in which you received them. You must take reasonable care of the goods and not use them while a withdrawal is pending.

Your refund: Once we receive the returned goods, we will refund you within 14 days. This refund will include the price you paid for the goods and the standard delivery charge but not any supplementary delivery costs if you chose a delivery method other than our cheapest standard option. We will refund you using the same payment method you used for your original purchase, and you will not incur any fees as a result.

Import duties and taxes: Your order may be subject to import duties, taxes, or customs charges on arrival. These are paid by you directly to the courier or customs authority and we are unable to refund them as part of your withdrawal refund.  If you exercise your right of withdrawal but the goods are subsequently returned to us by the courier as undeliverable due to unpaid import duties or customs charges, any return shipping costs and customs charges incurred by us as a result will be deducted from your refund.

Exclusions: The right of withdrawal does not apply to goods made to your specification or clearly personalised, or to goods which have, after delivery, become mixed inseparably with other items, or which have been used or altered beyond what is necessary to establish their nature and function.

Damaged or incorrectly supplied products: You should check all products you receive against your order. If the products you receive are obviously damaged, please note the details of any damage on the delivery documentation, or if you are unable to view the items on receipt, inform us within a reasonable period of time. We will require video evidence of the damage and we will then arrange for the return and/or replacement of the item.

This section does not affect any other statutory rights you may have as a consumer.

International Returns Policy (Outside UK and EU)

You can return unwanted goods under our “goodwill” returns policy. Our "goodwill" policy is offered in addition to your legal rights.

For a “goodwill” refund (i.e where there is no legal right to a refund or exchange) you can return the item to us for a refund. Items must be returned in their original packaging and in a re-saleable condition within 35 days of receipt of your goods. We will refund the price paid for unwanted items but delivery charges (including any return delivery charges we incurr due to a customer refusing to pay in-country customs charges), or any duties and taxes will not be refunded.

Any faulty products must be returned at your own cost, we will only refund the item cost.

Our “goodwill” returns policy does not affect your legal and statutory consumer rights.